You can track your order status by visiting our "Whatsapp" page and entering your order number. You will receive real-time updates on the progress of your delivery.
If you're not satisfied with your purchase, you can return it within 30 days of receiving it. Please refer to our return policy for more details and steps on how to process your return.
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment options. All transactions are processed securely.
You can reach our customer service team by emailing help@masswraps.com. Alternatively, you can also use our live chat support for immediate assistance.
Mass Wraps offers returns for items in unused and original condition within 30 days of purchase. Please ensure the product is undamaged and in its original packaging.
To start a return, please contact our support team at help@masswraps.com with your order number and reason for return. Our team will provide further instructions.
Custom items and products with personalized designs are non-returnable unless they are defective or damaged upon receipt.
Refunds are processed within 5-10 business days after we receive the returned item. Refunds will be issued to the original payment method.
Yes, items in new condition can be exchanged within 30 days of purchase. Please contact us at help@masswraps.com to arrange an exchange.
If you receive a defective or damaged item, please email us at help@masswraps.com with photos and your order details. We will arrange a replacement or a refund as needed.
